Can someone help please? If I'm away from home I can't access the site whilst being in my mobile. I get a timeout message or site can't be loaded. This is new and not encountered before. Can anyone suggest a solution. Thanks. |
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Its your providor using an adult
content blocker.. my network changed from virgin to o2 and the blocker was set up i was able to sort it thru myo2 or you could call your providor and ask for it to be lifted |
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By (user no longer on site) 47 weeks ago
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"Can someone help please? If I'm away from home I can't access the site whilst being in my mobile. I get a timeout message or site can't be loaded. This is new and not encountered before. Can anyone suggest a solution. Thanks. "
Literally the second FAQ item and soooo many other forum topics about the exact same thing.
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We can access the site on Wifi but not on mobile network (or the other way round!). We get a connection/security/certificate error.
If you get a connection/security/certificate error accessing the site on 4G/mobile-data but not on WiFi (or, the other way round!) it means your mobile network (or ISP if on wifi) has blocked your device from adult content. Some mobile networks have started to do this to phones that have always been 18+ verified and some seemingly do it randomly. If you contact your mobile network on their helpline or via their website, you will see how to age verify your mobile account. The error you see is your ISP trying to display a message which does not show on a secure/ssl site like Fab. We've created a special page you can view which isn't served over secure/ssl so should be able to see the underlying message, here.
Once you have age verified your phone, your network usually advises turning the phone off then on again. It sometimes takes a few minutes then for the block to be removed
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