FabSwingers.com > Forums > The Lounge > Issues with contacting (non FAB) customer support.
Issues with contacting (non FAB) customer support.
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I bought (1.5 hours ago) some anti virus software that sounds like a UK motorcycle.....But I bought it from Jeff Bezos company in the UK.
I was forced to subscribe for a year @£74.29 No problem...I have a cunning plan....and then it went downhill after that.
5 mins later I received notification that the software company presumably had debited my card by £74.29.
I've just spent the last 1.5 hours, getting nowhere, in trying to contact either company to try and get my money back.
Btw This isn't a gofundme.....yet at least
Why da fuck is everything so painfully difficult nowadays?
I genuinely think I've been scammed by 2 companies after purchasing one product, which has to be a record.
Anybody might be able to help, would be much appreciated. |
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You're trying to contact customer services on a Saturday? Good luck! Some companies close their lines early, despite what their opening hours are saying. If possible, try the web chat or complain on X, worked for me regarding broadband. But yes, I agree, the customer service is terrible in a lot of cases. |
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By *aizyWoman 9 weeks ago
west midlands |
"I bought (1.5 hours ago) some anti virus software that sounds like a UK motorcycle.....But I bought it from Jeff Bezos company in the UK.
I was forced to subscribe for a year @£74.29 No problem...I have a cunning plan....and then it went downhill after that.
5 mins later I received notification that the software company presumably had debited my card by £74.29.
I've just spent the last 1.5 hours, getting nowhere, in trying to contact either company to try and get my money back.
Btw This isn't a gofundme.....yet at least
Why da fuck is everything so painfully difficult nowadays?
I genuinely think I've been scammed by 2 companies after purchasing one product, which has to be a record.
Anybody might be able to help, would be much appreciated."
Was it a dierct debit payment? I think you can cancel that through your bank, if its a card payment, yeah good luck with that you'll have to go through the company. |
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"Also, you do realise there is still antivirus software available for free?
It just keeps getting better...scammed thrice  "
The free versions are ok but not as good as paid for in some respects.
We use a different one to yours. It covers 10 devices for three years and cost around £28 although that was on offer at a reduced priced. It's a full security suite not just anti virus. |
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"Have you paid twice? "
Mine originally cost £12 for 5 devices from the first well known company. Got the access code. Downloaded the software....after being forced to agree to a subscription. Once I'd downloaded it I cancelled the subscription.
5 mins later my credit card said £74 had been debited. |
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"Have you paid twice?
Mine originally cost £12 for 5 devices from the first well known company. Got the access code. Downloaded the software....after being forced to agree to a subscription. Once I'd downloaded it I cancelled the subscription.
5 mins later my credit card said £74 had been debited."
Oh!  .
Is there a tiny 'contact' button anywhere? Have you tried googling 'contact methods for xyz company'? |
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By (user no longer on site) 9 weeks ago
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"Have you paid twice?
Mine originally cost £12 for 5 devices from the first well known company. Got the access code. Downloaded the software....after being forced to agree to a subscription. Once I'd downloaded it I cancelled the subscription.
5 mins later my credit card said £74 had been debited."
You signed up for the subscription, they charged you, now you want you're money back?
Maybe don't sign up for the subscription next time. |
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"Have you paid twice?
Mine originally cost £12 for 5 devices from the first well known company. Got the access code. Downloaded the software....after being forced to agree to a subscription. Once I'd downloaded it I cancelled the subscription.
5 mins later my credit card said £74 had been debited.
You signed up for the subscription, they charged you, now you want you're money back?
Maybe don't sign up for the subscription next time. "
I'm glad it wasn't just me thinking that? It sounds as if you got what you paid for tbh and are upset you couldn't scam them by using it for free and cancelling quickly?
That said, does this service not come with a cooling off period though? Most things do as per UK consumer rights. |
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"Have you paid twice?
Mine originally cost £12 for 5 devices from the first well known company. Got the access code. Downloaded the software....after being forced to agree to a subscription. Once I'd downloaded it I cancelled the subscription.
5 mins later my credit card said £74 had been debited.
Oh! .
Is there a tiny 'contact' button anywhere? Have you tried googling 'contact methods for xyz company'? "
There are several pages of contact methods. None giving a telephone number and all offering advice that is not specific to my needs. In terms of they've taken money when they shouldn't have done for another year at least. |
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"Have you paid twice?
Mine originally cost £12 for 5 devices from the first well known company. Got the access code. Downloaded the software....after being forced to agree to a subscription. Once I'd downloaded it I cancelled the subscription.
5 mins later my credit card said £74 had been debited.
You signed up for the subscription, they charged you, now you want you're money back?
Maybe don't sign up for the subscription next time. "
I'd paid for the product via the first company. I was given the activation key. Which I copied and pasted into the second companies website (It's a website that you can't download anything unless you agree to a subscription.) and it just went tits from there. |
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"Have you paid twice?
Mine originally cost £12 for 5 devices from the first well-known company. Got the access code. Downloaded the software....after being forced to agree to a subscription. Once I'd downloaded it, I cancelled the subscription.
5 mins later, my credit card said £74 had been debited.
Oh! .
Is there a tiny 'contact' button anywhere? Have you tried googling 'contact methods for xyz company'?
There are several pages of contact methods. None giving a telephone number and all offering advice that is not specific to my needs. In terms of they've taken money when they shouldn't have done for another year at least."
So the subscription is for 12 months time?
Maybe the company has just taken payment as a holding payment for a few days, then a refund, similar to what some petrol stations do.
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"Have you paid twice?
Mine originally cost £12 for 5 devices from the first well known company. Got the access code. Downloaded the software....after being forced to agree to a subscription. Once I'd downloaded it I cancelled the subscription.
5 mins later my credit card said £74 had been debited.
You signed up for the subscription, they charged you, now you want you're money back?
Maybe don't sign up for the subscription next time.
I'd paid for the product via the first company. I was given the activation key. Which I copied and pasted into the second companies website (It's a website that you can't download anything unless you agree to a subscription.) and it just went tits from there."
I wouldn't be surprised if there's not something in the small print of either company that means you've agreed to pay the subs.
These things are rarely made clear |
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"I wouldn't be surprised if there's not something in the small print of either company that means you've agreed to pay the subs.
These things are rarely made clear"
Could well be correct.
Lessons learnt I think. |
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"I wouldn't be surprised if there's not something in the small print of either company that means you've agreed to pay the subs.
These things are rarely made clear
Could well be correct.
Lessons learnt I think."
It's a hard lesson though.
That reminds me I must cancel my subscription to kindle unlimited before the free trial runs out |
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"So the subscription is for 12 months time?
Maybe the company has just taken payment as a holding payment for a few days, then a refund, similar to what some petrol stations do.
"
Fingers crossed....and thinking about it might be correct. But...I'd already paid for the product to get the activation key. Who knows. In the laps of the gods.
If this is AI they can stick it. |
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"Have you paid twice?
Mine originally cost £12 for 5 devices from the first well known company. Got the access code. Downloaded the software....after being forced to agree to a subscription. Once I'd downloaded it I cancelled the subscription.
5 mins later my credit card said £74 had been debited."
It sounds like there was no free trial period. So you were charged.
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By *ugby 123Couple 9 weeks ago
Forum Mod O o O oo |
"Make a claim on your credit/debit card. That's the easiest way, and it's generally an instant refund!
I think that might just be the route I have to go. Thankyou."
The bank may pay it back initially but the amount can be disputed by the merchant and depending on the scenario the bank may claw it back.
I don't think something you willingly signed up for or a change of mind is covered by a chargeback.
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You're covered by protection, with your credit card. Notify the retailer electronically, that it's unwanted and there are errors.
As the government advice says 'Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty.'
https://www.gov.uk/accepting-returns-and-giving-refunds |
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