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By *eavenNhell OP Couple
over a year ago
carrbrook stalybridge |
realy blazing angry
just had a phone call off my 23 yearold autistic son whos absolutely distraught traveling home today from his volunteer job at iwm north on the tram . in spector gets on and chalenges his pass he realises he has left it at his work and starts to panic said inspector then begins to berate him about his in front of the whole tram upsetting and confusing him more . despite his work confirming the pass was there on the desk and offering to bring it out to them said spineless inspector continued to loudley brow beat my son into admitting he was at fault and sign for a £100 fine even tho it was a first offence and clearly a mistake my son was left at the tram stop scared upset and alone luckily his colegues from the museam turned up and another passenger who had witnessed all this helped him home . to say i am fuming is an understatement . the tram head office are in for a very very angry phone call in the morning digusting |
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How upsetting and disgusting that someone in a public job to treat anyone like that. If a passenger noticed that your son needed help getting home, then the inspector should have realised that he had special needs. I would be livid, too, if that had happen to my son (16 and has autism, too).
I would write a letter to their head office, explaining what had happen and name the inspector. Did you get the other passenger's name? You will get more of a response with a letter, rather than just a phone call. |
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By *ildt123Man
over a year ago
Huddersfield |
Formal complaint in writing to head office. Address it personally to the highest person you can find. If they have Facebook or Twitter post it on their public wall too you'll be amazed how much effect that has.
Give them hell |
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By (user no longer on site)
over a year ago
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"Formal complaint in writing to head office. Address it personally to the highest person you can find. If they have Facebook or Twitter post it on their public wall too you'll be amazed how much effect that has.
Give them hell"
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By *icketysplitsWoman
over a year ago
Way over Yonder, that's where I'm bound |
Ask them what equality and diversity training staff get alongside their customer service training. Insist that they implement this as part of their commitment to ensure it never happens again.
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By *eavenNhell OP Couple
over a year ago
carrbrook stalybridge |
thanks everyone am livid luckily his sister is off uni so can travel with him tommorow to help him get his confidance back
mum has already ripped tram company a new one on the phone this evening very very apologetic staff at museam already had a go as well dont think they know just what a shit storm is coming their way hes more worried about the £100 fine than any thing else thinks hes gonna loose his playstation to pay it and for an autistic mboy that is his be all and end all |
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By (user no longer on site)
over a year ago
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"Ask them what equality and diversity training staff get alongside their customer service training. Insist that they implement this as part of their commitment to ensure it never happens again.
"
q
This |
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By *eavenNhell OP Couple
over a year ago
carrbrook stalybridge |
"Ask them what equality and diversity training staff get alongside their customer service training. Insist that they implement this as part of their commitment to ensure it never happens again.
q
This "
oh am gonna dont you worry |
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By (user no longer on site)
over a year ago
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That £100 fine will be wiped immediately I guarantee it, so tell him not to worry about that.
Use book of face and even a national paper if you can, to shame them. |
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By *ophieslutTV/TS
over a year ago
Forum Mod Central |
So sad that we have people who would treat others this way.
I'd use social media and think you could get massive support against them.
The Equality Act means they must provide service that's reasonable for your son. Theirs obviously was not. If as Lickety says they're not providing training then again it's a total fail legally.
The fine cannot stand imo. |
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By (user no longer on site)
over a year ago
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As above; use social media to embarrass them in return.
Get your venting out here and deal with them calmly. Point out the effect this idiots behaviour has had on your son and explain calmly why.
Suggest they need to train their staff on how to treat people with traits such as your son. My son has Asperger's syndrome so I know how much little things can upset him let alone a response like yours has endured.
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Problem there is there are so many jerks out there in the world - should not be allowed to serve the public.
Hope your son settles down, I know how situations like that to someone sensitive can be extremely difficult.
Its so difficult to present a calming influence while seething inside as well.
Hope you get a good result in the end.
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Get social media involved, I am sure there are plenty who have had the same bad experience as your son.
A nice complaint mentioning what the thug did to your son on Twitter or Facebook can do wonders in the apology department, also give encouragement to others who have had the same treatment. |
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