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Tui latest statement
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Holidays to Spain, Canary Islands, Balearics Islands
Following local measures put in place by the Spanish Authorities, including closing some hotel facilities and the local bars, restaurants and beaches we have made the difficult decision to cancel holidays due to travel between 14th and 29th March.
Customers due to travel to the Spain, Canary Islands and Balearics Islands between 15th and 17th March will have their holiday automatically cancelled and refunded. There is no need to call us.
Customers due to travel to Spain, Canary Islands and Balearics Islands between 18th and 28th March we will call you to rearrange your holiday or offer a full-refund.
Customers due to travel after 29th March, please bear with us as we prioritise customers due to travel in the next two weeks. We would like to thank our customers for their understanding |
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"Holidays to Spain, Canary Islands, Balearics Islands
Following local measures put in place by the Spanish Authorities, including closing some hotel facilities and the local bars, restaurants and beaches we have made the difficult decision to cancel holidays due to travel between 14th and 29th March.
Customers due to travel to the Spain, Canary Islands and Balearics Islands between 15th and 17th March will have their holiday automatically cancelled and refunded. There is no need to call us.
Customers due to travel to Spain, Canary Islands and Balearics Islands between 18th and 28th March we will call you to rearrange your holiday or offer a full-refund.
Customers due to travel after 29th March, please bear with us as we prioritise customers due to travel in the next two weeks. We would like to thank our customers for their understanding"
Fantastic news. |
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"Holidays to Spain, Canary Islands, Balearics Islands
Following local measures put in place by the Spanish Authorities, including closing some hotel facilities and the local bars, restaurants and beaches we have made the difficult decision to cancel holidays due to travel between 14th and 29th March.
Customers due to travel to the Spain, Canary Islands and Balearics Islands between 15th and 17th March will have their holiday automatically cancelled and refunded. There is no need to call us.
Customers due to travel to Spain, Canary Islands and Balearics Islands between 18th and 28th March we will call you to rearrange your holiday or offer a full-refund.
Customers due to travel after 29th March, please bear with us as we prioritise customers due to travel in the next two weeks. We would like to thank our customers for their understanding
Fantastic news."
At least we get a full refund . |
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By *ral lover01Man
over a year ago
Altrincham & Portsmouth, north West, South East |
"Hey TUI ! Let’s have some info how or when we can go home ! "
.
I know what you mean. I spoke with Tui (call centre) yersterday and they said that retuning flights were going as normal. However no one really knows if the Spanish government will implement extra steps regarding us tourists until Monday morning. Tui did state that they will get us back. If you look at the Italian situation, repatriation flights were provided. |
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By *enithWoman
over a year ago
closer than you think |
"Hey TUI ! Let’s have some info how or when we can go home ! .
I know what you mean. I spoke with Tui (call centre) yersterday and they said that retuning flights were going as normal. However no one really knows if the Spanish government will implement extra steps regarding us tourists until Monday morning. Tui did state that they will get us back. If you look at the Italian situation, repatriation flights were provided. "
You are due to fly home tomorrow anyway? |
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By *ral lover01Man
over a year ago
Altrincham & Portsmouth, north West, South East |
"Hey TUI ! Let’s have some info how or when we can go home ! .
I know what you mean. I spoke with Tui (call centre) yersterday and they said that retuning flights were going as normal. However no one really knows if the Spanish government will implement extra steps regarding us tourists until Monday morning. Tui did state that they will get us back. If you look at the Italian situation, repatriation flights were provided.
You are due to fly home tomorrow anyway? "
Yes, hopefully 4.10pm tomorrow. |
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By (user no longer on site)
over a year ago
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"We are being told most likely we will go home on the original date but tbh we aren’t sure anyone really knows anything for sure just now"
Good luck guys  |
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By *ral lover01Man
over a year ago
Altrincham & Portsmouth, north West, South East |
"The TUI rep operating in our hotel has confirmed return flights are all in order. "
Thanks, good to know but that can change on Monday at 8am. Especially if there isn't enough air traffic controllers to man Spanish Air space then flights will be limited.
It seems to be an ever evolving situation by the hour. |
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By (user no longer on site)
over a year ago
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"The TUI rep operating in our hotel has confirmed return flights are all in order.
Thanks, good to know but that can change on Monday at 8am. Especially if there isn't enough air traffic controllers to man Spanish Air space then flights will be limited.
It seems to be an ever evolving situation by the hour. "
True. Looking at some companies repatriating UK citizens starting Tuesday it is anyone’s guess when we could be heading home. |
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By *ittyTasticCouple
over a year ago
NO LONGER HERE - ADMINS ARE BULLIES |
"TUI cancelled our trip by text message on Saturday evening. No refund appeared on the credit card yet. We're assuming they're snowed under meantime."
Yeah i can imagine how busy the lines are. Our text and email said they will be in touch for either reschedule or refund |
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By (user no longer on site)
over a year ago
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We are in GC now with TUI
Rep is saying we go home as normal on Friday or maybe brought forward to Thursday but he doesn’t have much info
Lockdown is starting to drag and the beach is sooooo close |
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By (user no longer on site)
over a year ago
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"So we are flying out Saturday as planned but our flight time may be brought forward. "
Good news
We are apparently on for Friday but rep saying check texts frequently |
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By *amissCouple
over a year ago
chelmsford |
"So we are flying out Saturday as planned but our flight time may be brought forward.
Good news
We are apparently on for Friday but rep saying check texts frequently "
Hope you get away too!  |
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By (user no longer on site)
over a year ago
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"So we are flying out Saturday as planned but our flight time may be brought forward.
Good news
We are apparently on for Friday but rep saying check texts frequently
Hope you get away too! "
Thankyou |
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By *amissCouple
over a year ago
chelmsford |
"So we are flying out Saturday as planned but our flight time may be brought forward.
Good news
We are apparently on for Friday but rep saying check texts frequently
Hope you get away too!
Thankyou "
Oh you're welcome . We would normally be out at this time, so glad we're not but I do feel for you all out there |
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By (user no longer on site)
over a year ago
|
Just received an email from TUI which reads as follows:
"We’re sorry your booking has been cancelled. You may be able to make a claim against your travel insurance. Please refer to your travel insurance policy documentation to find your next steps."
The cancellation text we received on Saturday evening promised a full refund with NO mention of travel insurance. They're trying to move the goalposts!
Looks like a battle for us all trying to get our money back. |
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By *amissCouple
over a year ago
chelmsford |
"Just received an email from TUI which reads as follows:
"We’re sorry your booking has been cancelled. You may be able to make a claim against your travel insurance. Please refer to your travel insurance policy documentation to find your next steps."
The cancellation text we received on Saturday evening promised a full refund with NO mention of travel insurance. They're trying to move the goalposts!
Looks like a battle for us all trying to get our money back."
Yes naughty, I would have thought TUI were liable... |
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" The latest from the Spanish govt is that they are planning on closing all hotels soon"
Yes, all hotels are closing on all the Canary Islands, hope we all recuperate from this....
All businesses are closed, including ours and lots of these don't have the financial back up to keep paying all the costs till tourists start coming again
Lots of Residents family are very unsure about there income and feature 
Take care of yourself and your family, stay safe & healthy xx John & Nora  |
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By (user no longer on site)
over a year ago
|
"Just received an email from TUI which reads as follows:
"We’re sorry your booking has been cancelled. You may be able to make a claim against your travel insurance. Please refer to your travel insurance policy documentation to find your next steps."
The cancellation text we received on Saturday evening promised a full refund with NO mention of travel insurance. They're trying to move the goalposts!
Looks like a battle for us all trying to get our money back.
Yes naughty, I would have thought TUI were liable..."
Apparently the email was a standard auto generated message. The original cancellation text promising a refund from TUI is correct
Speak about the left hand not knowing what the right is doing......  |
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By *amissCouple
over a year ago
chelmsford |
"Just received an email from TUI which reads as follows:
"We’re sorry your booking has been cancelled. You may be able to make a claim against your travel insurance. Please refer to your travel insurance policy documentation to find your next steps."
The cancellation text we received on Saturday evening promised a full refund with NO mention of travel insurance. They're trying to move the goalposts!
Looks like a battle for us all trying to get our money back.
Yes naughty, I would have thought TUI were liable...
Apparently the email was a standard auto generated message. The original cancellation text promising a refund from TUI is correct
Speak about the left hand not knowing what the right is doing...... "
Well at least that is clear |
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By *ittyTasticCouple
over a year ago
NO LONGER HERE - ADMINS ARE BULLIES |
"Just received an email from TUI which reads as follows:
"We’re sorry your booking has been cancelled. You may be able to make a claim against your travel insurance. Please refer to your travel insurance policy documentation to find your next steps."
The cancellation text we received on Saturday evening promised a full refund with NO mention of travel insurance. They're trying to move the goalposts!
Looks like a battle for us all trying to get our money back.
Yes naughty, I would have thought TUI were liable...
Apparently the email was a standard auto generated message. The original cancellation text promising a refund from TUI is correct
Speak about the left hand not knowing what the right is doing......
Well at least that is clear "
We paid in Credit Card so dont think we will have an issue.
And booked a package so its all protected. |
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By *amissCouple
over a year ago
chelmsford |
"Just received an email from TUI which reads as follows:
"We’re sorry your booking has been cancelled. You may be able to make a claim against your travel insurance. Please refer to your travel insurance policy documentation to find your next steps."
The cancellation text we received on Saturday evening promised a full refund with NO mention of travel insurance. They're trying to move the goalposts!
Looks like a battle for us all trying to get our money back.
Yes naughty, I would have thought TUI were liable...
Apparently the email was a standard auto generated message. The original cancellation text promising a refund from TUI is correct
Speak about the left hand not knowing what the right is doing......
Well at least that is clear
We paid in Credit Card so dont think we will have an issue.
And booked a package so its all protected."
,
That good |
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By *umeleonCouple
over a year ago
Dartford |
Expect delays guys. We flew from Spain on Sunday night and had 2 hours delay prior to boarding, followed by 1 hour 40 just sat on the plane. Spanish air traffic are on skeleton manning hence the problem once your flight misses it's slot. We wish you all a safe and speedy return to a damp, miserable and almost locked down UK  |
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By *umeleonCouple
over a year ago
Dartford |
"We agree. Our back home with jet2 was meant to be tomorrow but has now been moved to Saturday.
More effort needs to be made by airlines to fly people back to uk!!"
I’m guessing that’s because they’re flying out empty and they want to fill the planes. Some flights will be cancelled to fill others. People are rearranging flights to get home sooner rather than later so maybe most of your fellow outbound passengers have already left. Once they stop flying though, apparently this week, that will be it. All the hotels are to shut when the last tourists have departed. Safe journey one and all |
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