"were either of you booked to go after 24th April? and did you cancel because your flights were cancelled?
thanks"
No booked to go on 29 March. Expect they'll confirm nearer your planned travel date. |
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We are booked to arrive on 26April. We’ve emailed them; no response. We’ve called them; no answer! There is no announcement on the outgoing answer machine message nor any statement on their website. Has anyone had any further contact with them? |
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By *ubo OP Couple
over a year ago
East kilbride |
Did you book direct with them or through Booking.com ?
Venus as far as aware is completely shut down so may be slower to respond.
If you booked through .com then they will deal with it |
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By *ubo OP Couple
over a year ago
East kilbride |
I know it is easy for us to say don't worry, but Venus have been first class to deal with for us and we have been a few times before.
Bear in mind that GC is in lockdown at present with hotels all closed and i expect that is same for Venus in so far as the staff/owners will not be there at present.
A number of us got full refund and i know of some that chose to choose different dates instead.
At end of the day your CC company should refund if Venus don't sort you out. |
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We should have been arriving at Venus Star today. We emailed them and changed the dates, confirmation received back from them same day. Great service as always.
Fingers crossed for September & December bookings. |
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By *ubo OP Couple
over a year ago
East kilbride |
"We are booked 1st week November.
Hopefully feel safe to go.
It's our first visit x"
Although i doubt things will be anywhere like normal, i hope you get there safe and enjoy. Venus is a lovely place |
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